Services

Est. 1983

List of pages in Services:

Shipping

Everything is done to ensure that you have your order as soon as possible. Packages are dispatched within 24 to 48 hours after receipt of your payment from Monday to Friday on working days. Orders placed before 10 a.m. can be dispatched the same day.

You will receive a number by e-mail that will allow you to track the delivery of your package online.

Standard delivery is Monday through Saturday.
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Payment
All payment information is transmitted using an encryption-based internet security protocol. SSL encryption notably protects credit card information and guarantees that it cannot be used by others.

The following payment methods are available on the online store: Credit card, Visa, Mastercard, American Express, PayPal.

Payment in 4x, divide purchases of an amount ranging from €30 to €2,000 into 4 monthly payments without interest and without late fees. You must reside in France and have a PayPal account. 4X Payment may be unavailable for the purchase of certain goods and services. Subject to acceptance by PayPal.
Returns exchanges

You have two weeks to return your package. You can edit your return label through your online account, click on the ‘Save my return’ button in the shipping email you received or use the contact form.

After returning the item(s) to our warehouse, you will be credited within 30 days using the same payment method as when purchased.

For your return to be accepted and processed, please ensure that all items are returned in their original packaging and remain unused and in new condition. If a product has been personalised, it unfortunately cannot be returned.
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Customer service

Before, during and after your order, our customer service team is always ready to answer all your questions. We are here to provide you with the necessary expertise and assistance for every aspect of your order. We are committed to consistently providing you with the highest level of satisfaction. Then we will be proud to be able to provide you with efficient solutions that meet your needs. Use the contact form, we will be happy to discuss.
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Briefly

The essential, to access a New World of adventure. Reliable and robust gear that sets new standards. Combining innovation and performance to improve the comfort and safety of people in remote locations during outdoor activities. We carefully select equipment adapted to your needs.

Customer service from Monday to Saturday from 9 a.m. to 7 p.m.

Shipping Monday to Friday

Functional cookies

Yes

Description and cookies

Functional cookies are the operational backbone of a website. They are absolutely necessary for the site to function properly and provide the services expected by users. Unlike other types of cookies, their use cannot be refused, as this would compromise the site's ability to fulfill its basic functions. These cookies are the invisible gears that allow users to navigate smoothly through the site and access its essential features. They are responsible for maintaining user preferences, retaining session information, and facilitating access to different parts of the site. In short, without them, the user experience would be hindered, if not impossible. Therefore, functional cookies are the pillars upon which the functionality of the website rests. Their discreet presence ensures a seamless user experience, allowing visitors to fully benefit from the services offered online.


ajs_anonymous_id	www.vaima.eu	The cookie ajs_anonymous_id is used to anonymously track users on the website. It assigns a unique identifier to each visitor, allowing the system to distinguish between different user sessions and interactions without collecting personally identifiable information. This cookie helps measure visitor engagement on the site, analyze performance, and provide valuable insights to enhance the user experience. Additionally, it aids in implementing certain site functionalities and customizing content based on user preferences while respecting their privacy.	Session
PHPSESSID	www.vaima.eu	The PHPSESSID cookie is native to PHP and allows websites to store serialised status data. On the website it is used to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. These Cookies will only remain on your computer until you close your browser.	Session
PrestaShop-#	www.vaima.eu	This is a cookie used by Prestashop to store information and keep the user's session open. It stores information such as currency, language, customer ID, among other data necessary for the proper functioning of the shop.	480 hours

Analytics cookies

Yes

Description and cookies

Analytics cookies, such as Google Analytics (GA), are used to collect information about how visitors interact with a website. These cookies track metrics such as the number of visitors, their geographical location, the pages they visit, and the time spent on each page. This data is aggregated and anonymized, providing valuable insights into user behavior and website performance. Analytics cookies help website owners understand which content is most popular, identify areas for improvement, and optimize the user experience. They also enable businesses to make data-driven decisions, enhance marketing strategies, and ultimately improve the effectiveness of their online presence. While analytics cookies are not strictly necessary for the basic functionality of a website, they play a crucial role in optimizing performance and driving continuous improvement. Users typically have the option to opt-out of analytics tracking if they prefer not to share their data, although this may impact the website owner's ability to gather insights into user behavior.


_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years

Advertising Cookies

Yes

Description

These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.